Results

Elwood F. Holton III (Author)

Publication date: 04/14/1999

Results
  • Shows human resource development (HRD) professionals how to measure organizational results within the domains of performance, learning, and perceptions using the effective and efficient Results Assessment System
  • This widely praised system simplifies the complex issues of assessment, enabling HRD professionals to clearly demonstrate their results
  • Real-life examples illustrate how the principles work
  • From the author of Analysis for Improving Performance , winner of the 1995 Outstanding Instructional Communication Award from the International Society for Performance Improvement and the 1995 Society for Human Resource Management Book Award

This book presents a practical guide to building a successful, competitive, and cost-effective HRD practice that meets customers' needs. Results teaches readers a highly effective, easy-to-learn, field tested system for assessing organizational results within three domains: performance (system and financial), learning (knowledge and expertise), and perceptions (participant and stakeholder).

Why measure results in HRD? Because the "corporate school" and "human relations" models of HRD practice, whereby development occurs simply because it is good for employees, no longer works. If HRD is to be a core organizational process, it must act like one and hold itself accountable. Measuring results, particularly bottom-line performance results, is key to gaining support from top management. And those who measure results ultimately find it a source of program improvement and innovation as well as pride and satisfaction.

While Results is theoretically sound, it is firmly rooted in practice, offering a core five-step assessment process that gives readers a simple and direct journey from analysis inputs to decision outputs. Whether they have assessment tools but no theory, theory but no tools, or no tools and no theory, this book will equip them to quickly and effectively assess their results.

  • Shows human resource development (HRD) professionals how to measure organizational results within the domains of performance, learning, and perceptions using the effective and efficient Results Assessment System
  • This widely praised system simplifies the complex issues of assessment, enabling HRD professionals to clearly demonstrate their results
  • Real-life examples illustrate how the principles work
  • From the author of Analysis for Improving Performance , winner of the 1995 Outstanding Instructional Communication Award from the International Society for Performance Improvement and the 1995 Society for Human Resource Management Book Award

Read more and meet author below



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9781576750445

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Overview

  • Shows human resource development (HRD) professionals how to measure organizational results within the domains of performance, learning, and perceptions using the effective and efficient Results Assessment System
  • This widely praised system simplifies the complex issues of assessment, enabling HRD professionals to clearly demonstrate their results
  • Real-life examples illustrate how the principles work
  • From the author of Analysis for Improving Performance , winner of the 1995 Outstanding Instructional Communication Award from the International Society for Performance Improvement and the 1995 Society for Human Resource Management Book Award

This book presents a practical guide to building a successful, competitive, and cost-effective HRD practice that meets customers' needs. Results teaches readers a highly effective, easy-to-learn, field tested system for assessing organizational results within three domains: performance (system and financial), learning (knowledge and expertise), and perceptions (participant and stakeholder).

Why measure results in HRD? Because the "corporate school" and "human relations" models of HRD practice, whereby development occurs simply because it is good for employees, no longer works. If HRD is to be a core organizational process, it must act like one and hold itself accountable. Measuring results, particularly bottom-line performance results, is key to gaining support from top management. And those who measure results ultimately find it a source of program improvement and innovation as well as pride and satisfaction.

While Results is theoretically sound, it is firmly rooted in practice, offering a core five-step assessment process that gives readers a simple and direct journey from analysis inputs to decision outputs. Whether they have assessment tools but no theory, theory but no tools, or no tools and no theory, this book will equip them to quickly and effectively assess their results.

  • Shows human resource development (HRD) professionals how to measure organizational results within the domains of performance, learning, and perceptions using the effective and efficient Results Assessment System
  • This widely praised system simplifies the complex issues of assessment, enabling HRD professionals to clearly demonstrate their results
  • Real-life examples illustrate how the principles work
  • From the author of Analysis for Improving Performance , winner of the 1995 Outstanding Instructional Communication Award from the International Society for Performance Improvement and the 1995 Society for Human Resource Management Book Award

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Meet the Author


Visit Author Page - Elwood F. Holton III

Elwood F. Holton III is Professor of Human Resource Development and Executive Director of the Center for Leadership Development at Louisiana State University. The author of sixteen books, including The Ultimate New Employee Survival Guide he is an international expert on learning transfer and human resource development. Holton has two daughters and lives in Baton Rouge, Louisiana.

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Table of Contents

Introduction: An assessment system that works-honest!

Part I: Assessing Results

  1. Meeting the Challenge of Demonstrating Results
  2. Sales Communication Results Case Study
  3. Planning Results Assessments
  4. Practical and Credible Assessment of Results

Part II: Developing Measures of Results

  1. Performance Results: Measuring System Outcomes
  2. Performance Results: Measuring Financial Outcomes
  3. Learning Results: Measuring Knowledge and Expertise Outcomes
  4. Perception Results: Measuring Participant and Stakeholder Outcomes
  5. Interpreting Data and Reporting Results

Part III: Results Assessment Practices

  1. Critical Outcome Technique
  2. Auditing Program Practices & Effectiveness
  3. Certification of Core Expertise
  4. Learning Organization, Quality, and Management Development

Part IV: Implementing the Results Assessment System

  1. The Journey to Results Assessment
  2. Getting Started

Appendix: Results Assessment System Field Guide

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Endorsements

"Results presents the most practical and proven assessment system for the profession."

-Kent Dubbe, Vice President of Human Resources, The Longaberger Company

"We use the Results Assessment System at CIGNA and it works!"

-Larry Quartana, Manager of Management Development, CIGNA

"Organizations are in the business of getting results. Swanson and Holton provide the most effective and efficient system of assessing results."

-David Sisson, President and CEO, AirLiance Materials, LLC

"Swanson and Holton have called their years of practical experience to produce the needed response to the assessment deficiency in the profession."

-Pat McLagan, CEO, McLagan & Associates

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