Important E-Book, Whitepaper, Audiobook, Recorded Webinar, and Video Training Program Information

Important Information to Review Before Making this E-Book, Whitepaper, Audio Book,  Recorded Webinar, or Video Trianing Program Purchase

E-books use the ePub or PDF file format. To view the PDF, you need the Adobe Reader, which can be downloaded for free at Adobe.com . Audiobooks use the M4b format. Recorded Webinars use the standard QuickTime format.

Return Policy

E-books, Whitepapers, Audio Books, Recorded Webinars, and other downloadable products are non-returnable and non-refundable.

Usage Terms for Berrett-Koehler E-Books, Whitepapers, Audio Books, Recorded Webinars, and Other Downloadable Products

By purchasing an e-book, whitepaper, audiobook, or other downloadable product from the Berrett-Koehler website, you agree to abide by the following usage terms and restrictions that allow Berrett-Koehler Publishers to protect the copyrights of its products:

1. Upon purchase of a Berrett-Koehler e-book or other product, you must download the file within 14 days of the date of purchase.
2. After the initial download, you may use the provided link to download the file five (5) additional times for a total of six (6) authorized downloads during the 14-day download period. The link will be accessible in the My Account section of this website or from the original e-mail you will receive after making your purchase. You may download the file on up to six (6) different computing devices. All downloads of the file are for your personal use only. You may not lend, sell or otherwise transfer any downloaded file or your download rights to another user.
3. You may print copies of the e-book or other downloadable product for your personal use only. You may not lend, sell or otherwise transfer any hard copy to another user.
4. You may copy/paste up to ten percent (10%) of the content of downloaded file every 365 days. You may not copy/paste any diagrams, figures, or artwork.
5. Except as permitted above, you may not copy the file or any part of the file for any purpose, including to move the file to a different computer or to lend, sell or otherwise transfer the e-book or other downloadable product to another user.

Usage Terms for Berrett-Koehler Video Training Program Products

Streaming Version - This one-year subscription is tied to up to 6 computers, with each browser of the same desktop defined as one computer. The link expires 365 days from the date of purchase. The product is for individual purchaser views, and not for presentation to groups. For group viewing rates, contact Leslie Crandell at [email protected].

DVD Version - The product is for individual purchaser views, and not for presentation to groups. Uploading to video-sharing sites is prohibited. For group viewing rates, contact Leslie Crandell at [email protected].

Usage Terms for Servant Leadership Online Training Summit

Streaming Video Version - Speaker videos may be streamed using attendee login credentials until 10/26/18. This is a single-user license, and not for presentation to groups. For group viewing rates, contact Leslie Crandell at [email protected]

Downloadable Video and Audio Versions - Speaker videos and audios may be downloaded  using attendee login credentials until 10/26/18. Uploading to video-sharing sites is prohibited. This is a single-user license, and not for presentation to groups. For group viewing rates, contact Leslie Crandell at [email protected]

If you have any questions about these restrictions, you may contact Customer Care at (800) 929-2929 (8 a.m. - 5 p.m. EST, Monday - Friday).