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Wayne Shepherd

BK Expert

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Leadership Lessons from a UPS Driver (Audio)

What can a UPS driver teach you about leadership?

What Great Service Leaders Know & Do (Audio)

The service sector has grown to become 80% of the US economy, yet it's poised for a revolution in personalization, big da...

The Positive Organization (Audio)

Continuing his groundbreaking work in Positive Organizational Scholarship, Robert Quinn (bestselling author of Deep Chang...

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