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clausmøller
clausmøller

Claus Møller

Copenhagen, DNK

BK Expert
Community Member Author

Claus Møller is the founder of TMI. He has written several books on management, which together have sold more than three million copies.
A Complaint Is a Gift

A completely revised and updated edition of one of the first books to show that customer complaints are actually valuable...

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Fees for services are available upton request.
A Complaint Is a Gift

A completely revised and updated edition of one of the first books to show that customer complaints are actually valuable sources of feedback that can be used to improve an organization's goods and services. Features new chapters on the Internet, not taki

By Berrett-Koehler Staff , December 9, 2014
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