Robert O. Brinkerhoff, Ed.D. a professor at Western Michigan University and an internationally recognized expert in evaluation and training effectiveness, has been a consultant to dozens of major companies and organizations in the United States, South Africa, Russia, Europe, Australia, New Zealand, Singapore, and Saudi Arabia. His clients include American Express, Anheuser-Busch, Anglo-American Corporation (Johannesburg), the Federal Aviation Administration, Compaq, Canadian Tire, EDS, QUALCOMM, the U.S. Postal Service, and the World Bank. For more information, please visit www.wmich.edu/cecp/faculty/brinkerhoff.html.